Operations Support

Emergency Operations Support

Immediate engineering coverage when you need it most. We step in to keep your systems running smoothly during critical periods.

When You Need Operations Support

  • Unexpected staff shortage - Team member on leave, departed suddenly, or unavailable
  • Production incidents - Critical issues requiring immediate attention
  • Release crunch - Major deployment needs all hands on deck
  • Business critical period - High-traffic events or seasonal peaks
  • Bridge coverage - Temporary gap until permanent hire starts

What We Provide

Rapid Response

  • Available within 24-48 hours
  • Minimal onboarding required
  • Hit the ground running with your systems
  • Flexible duration from days to months

Operational Continuity

  • On-call coverage and incident response
  • Production deployments and releases
  • System monitoring and maintenance
  • Bug fixes and hotfixes
  • Documentation and runbooks

Knowledge Transfer

  • Document current state and processes
  • Train your team on critical systems
  • Create or update runbooks
  • Smooth handoff when you’re ready

Coverage Options

Emergency Coverage

1-5 days | Immediate short-term support

  • Production incident response
  • Critical bug fixes
  • Emergency deployments
  • System recovery

Bridge Coverage

1-4 weeks | Fill temporary gaps

  • Team member leave coverage
  • Post-departure continuity
  • Pre-hire interim support
  • Project deadline support

Extended Support

1-3 months | Longer operational needs

  • Major initiative support
  • Team scaling periods
  • Restructuring transitions
  • Multi-phase projects

Our Expertise

We can provide operational support for:

  • Web Applications - Full-stack, APIs, microservices
  • Infrastructure - AWS, Azure, GCP, Kubernetes
  • Databases - PostgreSQL, MySQL, MongoDB, Redis
  • CI/CD - Jenkins, GitHub Actions, GitLab CI
  • Monitoring - Datadog, New Relic, Prometheus, Grafana

Response Times

  • Emergency: 24-hour response
  • Urgent: 48-hour response
  • Planned: 3-5 day start

No long-term commitment required. We’re here when you need us.

Facing an operational crisis? Get in touch immediately